Update a Supplier's Business Details on a Supplier List (Panel)

  • Updated

Update a supplier’s business details, such as business name or ABN, on a supplier list panel in Go to Market. Use this article when a supplier’s details have changed and you need your panel to reflect it.

Prerequisites

  • Admin role with access to manage suppliers on the relevant panel.
  • For ABN changes: check whether the ABN re-approval workflow is enabled on the panel. If it is, the supplier will need re-approval after changing their ABN.
  • For a novation (a contract transferring to a new legal entity): complete the novation steps in contract management first. See Limits & notes.

Choose an option

  • Option 1: Deactivate and re-invite. Use this when the company has changed entirely, such as an acquisition or a change of legal entity. It keeps a record of every set of business details that has been on the list.
  • Option 2: Ask the supplier to update their own account. Use this for minor changes, such as a business name or ABN update, where the legal entity and account stay the same.

Option 1: Deactivate and re-invite with a new business email

  1. Go to Go to Market ▸ Admin Tools ▸ Enterprise Supplier Lists, find the panel, then click Suppliers.
  2. Select the supplier, click the blue arrow, then select Change active status ▸ Make Inactive.
    Result: The record is marked inactive but stays visible on your panel.
  3. On the panel, click Add New.
  4. Enter the supplier’s contact name and new business email address.
  5. Click Validate list ▸ All Ok - Send Invites.
    Result: The supplier receives an invitation to join the panel under their new business details.
  6. After the supplier accepts, confirm the new record appears on the panel.

Option 2: Ask the supplier to update their own account

  1. Ask the supplier to update their business details directly.
  2. The supplier logs in and goes to User icon (top right) ▸ Business Profile.
  3. The supplier edits the fields and clicks Save.
    • If the supplier changes their ABN and re-approval is enabled, a note tells them the change will trigger re-approval before they save.
      Result: Updated details sync to your panel.
  4. On your panel, confirm the supplier’s record shows the new details.
    • If the ABN changed, the supplier’s status is Pending Approval. Review and approve the supplier to restore their active status.

Results

  • Option 1: The old record shows as Inactive. A new record exists with the new business email and details.
  • Option 2 (ABN, re-approval enabled): The existing record shows the new ABN and the status is Pending Approval until approved.

What's next / Related

Troubleshooting

Issue Fix
Supplier moved to Pending Approval after changing details They changed their ABN and the re-approval workflow is on. Review and approve the supplier.
Supplier didn’t see a re-approval note when changing their ABN The workflow is probably not enabled on this panel. Ask your List Owner to check the panel settings.
Supplier hasn’t received the re-invite email (Option 1) Check the email address and ask the supplier to check spam or junk folders.
Old and new records both show as active (Option 1) Confirm the original record was set to Inactive before the new invite was sent.

Limits & notes

  • The ABN re-approval workflow is optional and set per panel by List Owners.
  • A novation typically needs extra steps in contract management. Complete them before updating the panel.
  • Option 1 keeps a history of previous business details for audit. Option 2 doesn’t create a new record, so the previous business name isn’t retained on the panel.
  • If you are changing the supplier’s administrator rather than their business details, use the supplier admin change workflow instead of Option 1.