Help Center articles make information easily accessible, consistent, and reliable for both customers and internal teams. This guide explains the purpose of our articles and how they can benefit you.

When to Use Help Articles

You should use a Help Center article when you need to:

• Find answers quickly without waiting for support.

• Follow step-by-step instructions for common tasks.

• Troubleshoot issues on your own.

Benefits of Using the Help Center

Using the help center effectively leads to:

• Faster resolution of your issues.

• Reduced need to contact support for simple, repetitive queries.

Finding the Right Article

To make sure you find the information you need, our articles follow best practices for searchability:

• Look in the Title: The primary keyword is included in the article title and the first paragraph.

• Use Keywords: Articles are tagged with 3-6 keywords that users actually search for.

• Location: Help articles are easily accessed from the top menu bar within the platform, making it a central hub for all users. You can also use the Help functionality at the bottom right of the page and use the keywords.