Understand a Supplier's Account Closure Process

  • Updated

This article explains the mandatory steps a supplier must complete before their account can be closed, primarily by ensuring they are inactive on all registered Supplier Lists. Use this information to guide suppliers who request account closure.

Prerequisites

  • The supplier must be an active VendorPanel - a Unimarket Company user.

  • The supplier must be a registered member of one or more Supplier Lists.

Steps

To close their account, the supplier must first remove or be removed from all active Supplier Lists they are registered on.

  1. Remove or become Inactive on all registered Supplier Lists.

    • If registered as a Colleague: The supplier needs to ask their Vendor Admin to remove them as a Colleague.

    • If registered as a Vendor Admin: They must be removed or made inactive on the list. Since Supplier Lists act as a contract, they need to contact the List Owner (the Panel Administrator) to request that the list be transferred to another user or their profile be removed from the list.

      • How to find the List Owner: Suppliers can find the List Owner's contact details by navigating to the Supplier lists you manage option under the Admin Tools menu (available on the homepage or in the top menubar).

      • They can click on the list name (in blue) to view the list's details and relevant contact information.
        mceclip1.png

      • Result: The supplier is no longer an active member of the Supplier List.

  2. Contact Support team to request account removal.

    • This step can only be completed once the supplier is no longer registered on any active lists.

    • Result: The supplier's account can be removed .

Results / Validation

The supplier will receive confirmation from Support that their profile has been successfully removed once all list registrations have been resolved.

What's Next / Related