This article provides step-by-step instructions to resolve common Policy Guide publishing errors that indicate incorrect flow connections (like missing answers or disconnected nodes), and explains how to address the issue of the Save and Publish option being unavailable. Use this guide when your Policy Guide fails to publish or the publish button is disabled.

Prerequisites

• Role: Policy Guide Admin or Editor.

• You must have an existing Policy Guide that you are attempting to publish.

Fix Common Publishing Errors

"Invalid Connection – No Answers Set" Error

This error occurs when a node is connected to your guide's flow, but you haven't added an answer to the connecting path (connector). Answers are crucial for guiding users through the flow to the correct information.

1. Identify the Node: Note the name of the node mentioned in the error message, for example, Publishing failed – Node [Node Name] has an invalid connection – no answers set.

2. Locate the Connector: Navigate to the connector (the line connecting two nodes) colored yellow that is connected to the mentioned node.

3. Open the Connector: Double-click on the connector to open the answer configuration.

4. Add an Answer: If the configuration is empty, click Add a new item and enter the necessary answer text.

5. Save Changes: Save the changes within the connector configuration.
   

6. Re-attempt Publishing: Save your changes to the guide and try to publish again.

Note: It's good practice to check all your connectors before publishing, as there may be multiple nodes that are missing an answer.

"Missing a Connection" and "No Completion Nodes Found" Errors

These errors indicate that the guide's flow is either broken (a node is disconnected) or incomplete (lacks a final Completion node).

Missing a Connection

1. Identify the Disconnected Node: Check the error message, for example, Publishing failed – Node [Node Name] is missing a connection. This indicates a node is not incorporated into the workflow.

2. Locate and Correct: Find the mentioned node and either connect it back into your flow or delete it if it is not needed.
   
   

3. Save and Re-publish: Save your guide changes and then re-publish.

No Completion Nodes Found

Every Policy Guide flow must end with a Completion node. The two typical types are:

• The Complete node (Red)

• The Create RFx node (Green)

1. Review the Flow End: Check your guide's workflow to ensure it terminates with either a Complete or Create RFx node.
   
   

2. Add a Completion Node: If one is missing, drag the appropriate Completion node (based on the flow's intended outcome) from the element library and connect it to the end of your flow.

3. Save and Re-publish: Save your guide changes and re-publish.

Save and Publish option is greyed out

The Save and Publish option is greyed out if your recent changes have not been saved, or if no changes have been made since the last save.

Issue: Changes to Your Workflow Have Not Been Saved

If you have made edits to the workflow, but the changes have not been formally saved, the publish option remains disabled.

1. Save Changes: Press the blue Save button, typically located in the top right-hand corner of the screen.

2. Confirm Save: Wait for confirmation that the changes have been saved.

3. Publish: Click the drop-down arrow and select Save and Publish.

Issue: No Changes Have Been Made Since Last Save

If you haven’t made any changes since the last save, you won’t have an option to Save and Publish again.

1. Make Edits (If required): If you intended to make changes, make them now.

2. Exit (If no changes needed): If the guide is already correct and published, you can exit the workflow.

3. Save and Publish: If you made changes, follow the steps above to save and then publish.

What's Next / Related

• Create and Edit a Policy Guide Workflow

• Policy Guide Functionality Overview

Troubleshooting