Post-Close Communication for Suppliers

  • Updated

After a Request or Tender has closed, Buyers can send messages to Suppliers to request additional information or documents. This article outlines the process a Supplier follows to view and respond to these messages, allowing Buyers to anticipate and support the Supplier's experience.

Audience

Buyer, Approver, Admin.

Key Ideas

This section describes the Supplier's experience when receiving post-close communications from a Buyer:

  • Notification and Access

    • When a Supplier receives a post-close message, they are sent an email notification with a direct link to view the message in their account.
    • The message also appears under the Messaging heading on the left side of their home screen. They can click the Unread link to see their received messages.
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  • Viewing the Message

    • The Supplier will see a list of their responses that have unread messages. They click on the # Message Topic(s) link next to the relevant response to proceed.
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    • They must click the subject line of the message to view the full details, including the date and time it was sent.
    • If the Buyer included attachments, the Supplier can download them by clicking the attachment button on the far right.
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  • Replying to the Buyer

    • To send a reply, the Supplier clicks the Add Reply button.
    • They type their response and click Next.
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    • On the next page, they have the option to attach documents by clicking the Add button below the 'Attachments' heading.
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    • Finally, the Supplier selects Post now to send the reply or Save as draft to continue later.

  • Response Limitations

    • Once a reply is posted, the Supplier cannot edit it or send another message. They must wait for the Buyer to send them a new message.

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