This article guides the relevant Administrator (Super Admin or Local Group Administrator) on how to approve or decline a Buyer's request to change their email address. Administrators are notified via email and a task appears on their dashboard when a change requires approval.
Prerequisites
Role: Super Admin or Local Group Administrator.
The Local Group must have the setting 'Do approved users need to have their email address manually approved if changed?' enabled.
Steps to Approve or Decline an Email Change
On the homepage, under Critical Tasks in the left-side menu, click the Email address changes to approve link.
You will see the proposed email address changes requiring approval.
Select either the Approve or Decline button to the right of the relevant email address change.
Results / Validation
Approved: The Buyer will receive an email and can then log in using their new email address.
Declined: The Buyer will receive an email and can continue to log in using their old email address to make any required changes.
While waiting for approval, the Buyer continues to use their old email address and sees a pending message on their 'Edit your email address' page.
Limits & Notes
If a Buyer cancels their proposed email change prior to approval, their manager will be sent an email advising them that the request has been cancelled.