Remove a User Account (Delete)

  • Updated

Removing (deleting) a user account permanently deletes it from the system, preventing the user from ever accessing it again. This action is irreversible.

Prerequisites

  • Roles/Permissions: Super Admin, Local Group Administrator (who owns the group the user is in), or Local Group Manager (if set to manage the user).

  • Account Status: The user must have no Requests or historical data in their account.

    • If they have data: You must first transfer their requests to another user.

  • Role-Specific Conditions:

    • Local Group Managers cannot be deleted if they manage at least one Buyer. You must first update the Buyer's set manager.

    • Local Group Administrators cannot be deleted if they own a Local Group. You must first transfer ownership of the Local Group.

    • Panel Administrators cannot be deleted if they own a Supplier List. You must first transfer ownership of the Supplier List (Panel).

Steps to Remove a User's Account

  1. Navigate to the user management area:

    • Super Admin or Local Group Admin: Select Admin Tools > Local Groups and Users.

    • Local Group Manager: Select Admin Tools > Manage Buyers.

  2. Locate the relevant group.

  3. Click the blue numbered button in the relevant column to view the staff members in that group.

  4. Click the vertical three dots next to the staff member you wish to remove.

  5. Select the Delete this user option in the pop-up menu.

    Note: If the option to delete the user is greyed out, it is due to one of the prerequisites listed above (e.g., historical data or group ownership).

  6. A confirmation prompt will ask if you would like to proceed with the removal of the account. Click the Delete Button.

Results / Validation

The user's account is permanently deleted from the system and cannot be reactivated.

What's Next / Related