Monitor the activity of Suppliers invited to your Request or Tender to see notification status, when they first viewed the details, and their response status.
Prerequisites
You must have the Buyer role.
Must have access to the request as an owner or an admin
Steps
Navigate to your Request or Tender.
Click the graph icon located towards the right of the request/tender to open the statistics window.
Results / Validation
The Statistics for this request window will open, displaying information about the Suppliers.
Reference: Statistics Fields
For a select-supplier Request, the window displays: Notified, Date First Read, and Supplier Responded.
Notified
This indicates if an email notification for the Request has been sent to the Supplier.
Yes: An email notification has been sent to the Supplier.
Pending: The notification email has not yet been sent to the Supplier.
There may be approximately a 40-minute delay between the Request being posted and the notification emails being sent. During this time, the field displays as 'Pending'.
If most Suppliers are notified but a few are 'Pending', it usually means those Suppliers were added after the Request was posted. To send the notification, edit the request, tick the Suppliers on the Select Suppliers tab, and save the changes.
This may also indicate the Supplier's email address is unverified on their account, and unverified emails do not receive notifications.
N/A: An email notification was not sent because the Supplier was logged in when the Request was posted and subsequently viewed the details or downloaded documents.
Date First Read
This is the time the Supplier first viewed the details of the Request or downloaded the Request documents.
Not Read: The Supplier has not viewed the Request details or downloaded the documents.
dd/mm/yy 00:00 am/pm: The time and date the Supplier or their colleagues first viewed the Request or downloaded attachments. Hover your mouse over the date/time value to see which Vendor Admin or Colleagues viewed the Request.
Supplier Responded
This shows the Supplier's response action.
None: There are no responses from the Vendor Admin or colleagues.
Responses Received: The Vendor Admin or Colleagues has submitted a response. Hover over the text to view which contact responded.
Declined to Respond: The Vendor Admin or Colleagues has declined to respond to the Request.
A reason for declining may be available if the Supplier included it.
An orange message means at least one person from the company advised they will not respond.
A red message means all staff or dealers representing the company have indicated they will not respond.
Responses in draft: The Vendor Admin or Colleagues has a response saved in draft.
Intends to respond: The Vendor Admin or Colleagues has flagged their intention to respond.
Public Tender Statistics
For a Public Tender, the statistics also include the number of Suppliers in the top right corner who have:
Read the details/downloaded the documents.
Flagged their intention to respond.
Response(s) in draft.
Submitted a response(s).
Below this, you will see a list of Suppliers who have read the Request and their Date first read. You can click on the supplier's name to view their business details.