Suppliers can ask questions directly to the Buyer regarding an invited Request or Public Tender opportunity before the specified Supplier query cut-off date. This article provides the step-by-step process for submitting a question.

Prerequisites

• Audience: Supplier
• Intent: Enable a supplier to ask the buyer a question on a Request or Tender.
• Role: Supplier user with access to the specific Request or Public Tender.

Steps

1. Navigate to the Request or Tender details page.
2. Locate the question mark icon (?) to the right of the request or tender name.
   
   • Note: Hover over the icon to view the Supplier query cut-off date and time. Questions cannot be submitted after this date.
     
3. Click the question mark icon (?). A pop-up window will open.
4. Type your question into the provided textbox.
   Click the Ask this question button to send your question to the Buyer.
   
   • Expected Result: The question is sent to the Buyer. Any questions you've previously asked and their answers will appear under the Questions you’ve asked heading in this window.
     

Results / Validation

You will receive an email notification when the Buyer answers your question. You can also view the answer on the Request or Tender details page.

What's Next / Related

• Buyer Instructions: You can find instructions on how Buyers answer a supplier question here: Answer or Delegate Supplier Questions on a Request.
• External Link: To provide this information to a Supplier, please use this link to the same article in the Supplier's Help Centre: Ask a Question to the Buyer on a Request or Tender.

Limits & Notes

• Cut-off Date: Questions must be submitted before the Supplier query cut-off date set in the Request settings. You cannot submit questions after this date.
• Answering: The Buyer is notified when a question is asked and will answer either publicly (visible to all suppliers) or privately (visible only to you).
• Privacy: If the Buyer makes the answer public, your name and details will not be included with the question.